Operations Manager

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Operations Manager

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have numerous locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting directly to the CEO and Director of Operations, the Operations Manager is essential to our day-to-day business operations, and is responsible for leading and developing a high performing team that aims to deliver results and achieve key objectives.

Duties and Responsibilities

Responsible for ensuring overall operations of multiple assigned regions, with the primary focus on daily store operations, and in charge of coordinating labour arrangements for the front-line personnel.
Set seasonal and annual budgets with the CEO and Regional Managers, and ensure they are continuously reviewed and achieved.
Mentor, motivate, inspire, develop, and lead a team of Regional Managers.
Evaluate regional managers and employees on the daily practices of each store, responsible for targeting and implementing regional sales growth and budget goals.
Assign, delegate, and supervise the performances of regions assigned to ensure that daily operational guidelines are followed.
Draft, edit, finalize, and implement plans for increasing sales and efficiency in daily operational needs, and responsible for initiating and supporting quality management activities.
Train, supervise and discipline all regional managers on procedures and provide ongoing feedback for improvement.
Accountable for business planning for all managed regions, be familiar with key financials and KPI’s, as well as responsible for maintaining and growing sales and profitability.
Nurture co-worker’s morale while fostering a harmonious and productive working environment.
Perform work in store as required.

Ideal Candidate Competencies

Attitude: proven entrepreneur spirit of working “on-floor” spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals.
Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.

Expectation of Successful Candidate

10+ years of COM/equivalent level experiences within food industries of national brands
Language proficiency in English, with strong oral and written communication skills
Ability to learn and use Microsoft Office (Excel, Word, Outlook, PowerPoint)
Must be able to understand financial statements, prepare budgets, and fully comprehend the sales and marketing processes
Oversee fiscal planning by monitoring budgets and forecasting business results
Outstanding organizational, leadership and problem-solving abilities
Experience in office, employee, and training management – must be versed in budgeting, office organization, policy enforcement, delegation, and accountability
Ample knowledge in Health and Safety legislation and policies (OHSA), particularly in a restaurant setting

Diversity

Real Fruit Bubble Tea Inc. is an equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RFBT’s policy applies to all terms and conditions of employment.

Accessibility of Ontarians with Disability

Real Fruit Bubble Tea Inc. supports the right of individuals with disabilities to have access to the same opportunities as everyone else. We are compliant with the Accessibility for Ontarians with Disabilities Act.

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