Real Fruit Bubble Tea Inc. (“RFBT”) is committed to identifying, removing, and preventing barriers for persons with disabilities and to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its applicable standards including the Integrated Accessibility Standards Regulation (IASR) and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as well as any other accessibility-related obligations under the Ontario Human Rights Code.

RFBT is committed to providing its goods, services, facilities, workplace, and employment practices in a way that respects the dignity and independence of persons with disabilities.

While this policy is developed in accordance with Ontario’s accessibility legislation and standards, it represents RFBT’s overarching commitment to accessibility across all of its operations. This policy serves as the Company’s official accessibility policy and is intended to guide accessibility practices and principles throughout the organization, both within and beyond Ontario.

Our accessibility policies, multi-year accessibility plan, and accessibility compliance reports are available to the public and in various accessible formats upon request. Further details of our policies are linked below.

Accessible Website & Digital Experience

We are working to ensure that our website, realfruitbubbletea.com, is accessible and usable for everyone.

This includes:

• Designing and maintaining our website in alignment with WCAG 2.0 Level AA standards
• Using clear, simple (plain) language where possible
• Continuously improving accessibility features and usability

We also aim to ensure our in-store digital services and kiosks are accessible by:

• Providing alternative ways to place orders (e.g., staff assistance, mobile ordering where available)
• Offering flexible payment options (e.g., handheld or extended PIN pads upon request)

Accessibility tools (such as accessibility menus) are intended to support usability but do not replace our broader accessibility efforts. As part of this ongoing effort, we are working to introduce additional accessibility features, including an accessibility menu on our in-store kiosks, to better support customers with different access needs. These features are intended to enhance usability and do not replace our broader efforts to improve accessibility across our digital platforms.

Some services may be provided through third-party. While we encourage our third-party providers to offer accessible services, we do not control the accessibility of third-party websites or applications. If you experience difficulty using a third-party service connected to our website, please contact us, and we will make reasonable efforts to assist you or provide an alternative method of service where possible.

Employment Accessibility

Real Fruit Bubble Tea Inc. is committed to inclusive and accessible employment practices.

Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment and selection process.

We also:

• Inform employees of available workplace accommodations
• Provide individualized accommodation plans where required
• Support return-to-work processes and ongoing accessibility needs
• Consider accessibility needs in performance management and career development

Service Accessibility (In-Store)

We are committed to serving customers of all abilities.

This includes:

• Welcoming service animals and support persons in our stores
• Providing alternative service methods when standard service counters or kiosks are not accessible
• Assisting with ordering, payment, or product pickup upon request

If you require assistance, our staff are available to help.

Accessible Formats & Communication Supports

We will provide information in accessible formats or with communication supports upon request, in a timely manner and at no additional cost.

Please contact us to request:

• Accessible documents
• Communication supports
• Assistance with accessing our services

Temporary Disruptions

If accessible features (such as entrances, service areas, or digital systems) are temporarily unavailable, we will provide notice when possible.

Notices may include:

• The reason for the disruption
• Expected duration
• Alternative options available

Feedback and Assistance

We welcome feedback about the accessibility of our website, services, and facilities. If you encounter an accessibility barrier, need assistance, or would like to request information in an accessible format or with communication support, please contact us. The following methods are available to anyone to provide feedback or ask for assistance:

Contact Us

Address: 80 Bentley St, Markham, ON L3R 3L2, Canada

1. Email: [email protected]
2. Phone: (888) 896 1829
3. Website: Via the website email feedback form available at realfruitbubbletea.com under the “Contact Us” section located at the bottom
4. In person: At all individual locations
5. Mail: To the Real Fruit Bubble Tea Inc. Head Office through the address listed above

When we receive accessibility feedback, we will review it and take appropriate steps to address the issue as quickly as possible. We aim to acknowledge all accessibility-related inquiries within 5-7 business days.

Accessibility Documents

The following documents are available to the public in which will be linked below. Other accessible formats are available upon request:

1. Accessibility Policy
2. Multi-Year Accessibility Plan (MYAP)
3. Accessibility Compliance Report (ACR)

If you have any questions regarding accessibility, do not hesitate to contact us.

Last Updated: March 27, 2026